How to allow Ozeki SMS Gateway in Symantec

If you encounter an error during the installation of Ozeki SMS Gateway using Symantec Endpoint Protection that states that the app is too new and might be unsafe, follow this article to add an exception to the Anti-Virus software.

How to add an Exception to Symantec Endpoint Protection (Video Tutorial)

Check if the file is trustworthy

Any file you download from the Ozeki websites is safe to install on your computer, but even the Anti-Virus software outputs that there is evidence the file is trustworthy, but the new version has not been seen on many computers.

file is trustworthy
Figure 1 - File is trustworthy

Allow the file to run

To allow the file to run, you have to exclude it with the "Allow this file" Button under the Activity tab.

allow the file
Figure 2 - Allow the file

Press the OK Button to allow the file

Confirm your choice by pressing the OK button.

press ok
Figure 3 - Press OK

Continue the installation of your Ozeki software

Now that you have excluded the file from your Anti-Virus, proceed with installing the downloaded software.

proceed with the installation
Figure 4 - Proceed with the installation

Kaspersky installation video

How to add an Exception to Kaspersky Anti-Virus (Video Tutorial)

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